12 MONTH WARRANTY
Each NIKKI WILLIAMS product is crafted from the highest quality leathers and materials. Given the delicate nature of a hand made process, we offer a 12 month warranty on all NIKKI WILLIAMS handbags, clutches and wallets from date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product.
Grain and slight differences of color are characteristics of the leather and are unique to each bag. Most of leather used in the creation of NIKKI WILLIAMS handbags has been treated and are water and scratch resistant. However, we recommend you spray your new NIKKI WILLIAMS leather product with a quality leather protector. We also recommend keeping your product away from heaters or excessive temperatures as leather is a natural substance and can cause it to shrink and change shape.
Exclusions and limitations
The above warranties against defects do not cover loss, damage, breakage, changes in appearance, splits, or the gradual degradation of all or part of the products due to: normal wear and tear (including tarnishing); accident or mishap; careless handling; improper use; alteration or substitution; use outside our care instructions; improper repair or warranty service performed by someone other than us or our authorised repairers; or theft. Hardware tarnishing occurs naturally and therefore, cleaning is not covered by this warranty against defects.
When a product is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply. Any other repairs after this term will be outside the original warranty period and may be charged accordingly. This limitation does not apply to consumer guarantees under the Australian Consumer Law.
Please contact us directly regarding any warranty claim at firstname.lastname@example.org